SHIPPING POLICY Shipping Delivery
1. PackagingWe pack your items in a completely opaque thick brown cardboard box OR opaque high strength un-tearable poly bag. We don't put any indication of product name name in the package on the packaging box for certain categories like Lingerie, Contraceptives to maintain your privacy. This ensures complete privacy of your order and safeguards quality and packaging of your order. This is done FREE OF CHARGE!
Sample Parcel Box
Invoice needs to be sent along with the package due to various states/courier regulations. Generic name of the products eg. Personal Care Item OR Ready Made Garment will be mentioned on the invoice.
GIFT WRAP - We offer optional gift wrap in case you want to surprise someone OR you want additional layer of privacy. This is made available at a nominal charge of Rs.30.
2. 3-days local and 7-days pan - India Delivery Guarantee!We offer a local (within NCR) '3 Days Delivery' and pan-India '7 Days Delivery' guarantee on most products bought on the site. The products ordered will be at your doorstep within 7 business days (Monday to Friday), of your payment having been cleared. For orders which are placed using Credit Card/Net Banking Payment Option and are under verification, the guarantee is applicable post the payment has been verified.
What is not covered in the Guarantee:
- Delivery delays due to customer unavailability or discrepancies in billing address or failures in providing contact number for delivery. (If the courier has come to the shipping address within seven business days and not been able to get delivered. The courier may or may not contact you before coming - that is something we have no control over)
- Delivery to certain areas eg. North Eastern states, J&K, Remote areas in Hills etc. may have a longer delivery period due to lack of accessibility, poor weather conditions, security reasons etc.
- This guarantee is not valid for special promotional offers (e.g. Anniversary celebrations, etc).
- In case of cities dealing with law and order situations, delivery of courier might get temporarily effected.
- This guarantee is not applicable for products on backordered status.
Note: Currently, we do NOT deliver outside the territory of the Republic of India.
3. Shipping charges
- We may charge nominal fee for orders upto certain amount, which will be shown at the time of checkout.\
- The total shipping charge for your Order will be displayed once you proceed to check out.
- Octroi charges wherever applicable is prepaid and not to be borne by the customer.
- It is our endeavor to ship all items in your Order together; however this may not always be possible due to product characteristics, or availability. Also there may be restrictions on accepting Orders for certain pin codes as cannot be shipped to those destinations. In such scenarios, order will not be accepted online and message will be displayed requesting to provide an alternate pin code.
- Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders.
- In instances where customer places multiple orders within a day or two, we might combine orders and ship them together.
4. TrackingWe shall be sending the tracking URL of the courier so that you can track the delivery yourself also.
We have a tie up with leading courier service providers in India
- Speed Post